Welcome to The Norse Collection FAQ! Here you'll find answers to common questions about our leather apparel, sizing, custom orders, shipping, returns, and more.
Products & Sizing
What types of products does The Norse Collection sell?
We specialize in leather apparel and accessories, including medieval and Renaissance-inspired clothing, Viking costumes, fantasy outfits, leather jackets, corsets, and other distinctive designs.
Are your leather garments made to order?
Many of our leather garments are made to order. Production begins after your purchase, allowing us to offer a variety of styles, sizes, and customization options.
How do I choose the correct size?
Please review the size chart and measurement instructions on the product page before ordering. For fitted garments, we recommend taking accurate body measurements rather than relying solely on your usual clothing size.
Do you offer custom sizing?
Custom sizing is available on select products. Availability and measurement requirements are listed on the individual product page. If you need assistance, contact us before ordering.
Will the leather look exactly like the photographs?
We work to represent our products accurately. However, natural leather may have slight variations in texture, grain, and color. Screen settings and lighting can also affect how colors appear.
Ordering & Shipping
How long does it take to receive my order?
Standard U.S. orders generally arrive within 9–16 business days, including production, processing, and shipping. Custom orders may require additional time.
Do you offer free shipping?
Yes! We offer free standard shipping within the United States.
Is expedited shipping available?
Expedited shipping is available for $15 on eligible U.S. orders. Available delivery estimates are displayed at checkout.
How can I track my order?
Once your order ships, we'll send tracking information when available. You can use that information to follow your shipment's progress.
If you need assistance locating your order, email support@thenorsecollection.com with your order number.
Do you ship internationally?
Shipping availability, rates, and delivery estimates for international destinations are shown at checkout where international shipping is supported.
Returns & Cancellations
What is your return policy?
We accept returns and exchanges on eligible items within 14 days of delivery, subject to our Return & Refund Policy.
Items must meet the applicable return conditions. Please contact us before sending merchandise back.
Can I return a custom-made or personalized item?
Custom-made and personalized items are generally not eligible for returns or exchanges due to changes of mind, sizing preferences, or customer-provided measurements.
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide an appropriate resolution.
Can I cancel or change my order?
Cancellation requests must be submitted within 1 hour of placing your order.
After that period, production or processing may have begun, and changes or cancellations may not be possible.
What if my order arrives damaged or incorrect?
Please contact us promptly at support@thenorsecollection.com with your order number, a description of the issue, and photographs where possible. Our team will review the situation and assist with an appropriate resolution.
Leather Care & Customer Support
How should I care for my leather clothing?
Follow any care instructions provided with your garment. In general, store leather in a cool, dry location away from direct sunlight, avoid prolonged moisture exposure, and use leather-care products appropriate for the material.
How can I contact customer support?
You can reach us at support@thenorsecollection.com.
Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
We're happy to help with sizing, product questions, customization, shipping, and existing orders.