Refund policy

Return & Refund Policy

The Norse Collection

At The Norse Collection, we take pride in offering quality leather apparel and accessories. We want you to be pleased with your purchase and encourage you to review product descriptions, sizing information, and customization details before placing your order.

Returns & Exchanges

We accept returns and exchanges on eligible items within 14 days of delivery.

To qualify for a return or exchange, items must be unused, unworn, and in their original condition, with all applicable tags and packaging.

Please contact us at support@thenorsecollection.com before returning any merchandise so our team can review your request and provide instructions.

Custom-Made & Personalized Items

Because custom-made and personalized products are produced specifically for individual customers, these items are generally not eligible for returns or exchanges due to changes of mind, incorrect customer-provided measurements, or personal preferences.

This restriction does not affect your rights if an item arrives defective, damaged, incorrect, or otherwise fails to meet applicable legal requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an incorrect, damaged, or defective product, contact us promptly at support@thenorsecollection.com.

Include your order number, a description of the issue, and photographs where possible.

We will review the situation and arrange an appropriate resolution, which may include a replacement, exchange, or refund. Where we are responsible for the problem, we will cover reasonable return shipping costs when a return is required.

Order Cancellations

Orders may be canceled within 1 hour of placement.

After this period, production or order processing may have begun, and cancellation requests may not be approved.

Please contact us immediately if you need to request a cancellation.

Return Shipping

For approved returns of eligible items, our customer service team will provide return instructions and the appropriate return address.

Unless otherwise required by law, customers are responsible for return shipping costs for change-of-mind returns. We recommend using a trackable shipping service.

Please do not send merchandise to an address without first receiving return authorization.

Refunds

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval. Your financial institution may require additional processing time.